Common Questions
Delivery Information
Trustworthy shipping services are offered for your convenience. We process orders promptly and ensure timely delivery of your psychology resources. Get in touch with us for more details on delivery options and timelines.
Returns and Exchanges
Our return and exchange policy is designed to offer you peace of mind when making a purchase from Calm Kit. We want to assure you that we've got you covered. If you're not completely satisfied with a product, simply follow our straightforward process for returns and exchanges.
If your item is faulty or damaged, or not as described, you are entitled to a replacement or refund.
If you would like to exchange an item, please contact us within 14 days. Exchanges are subject to stock availability. For change of mind exchanges, shipping costs apply.
How to Return an Item
Email us with your order number and reason for return.
We will provide instructions for return shipping
Once your return is approved, we will process your refund, replacement or exchange within 5 business days
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned:
- Food or Drink products including teas
- Aromatherapy items once opened e.g. Pillow Sprays and Oils
- Used Plush Toys, Weighted Products & Eye Masks